Zycus Off Campus Drive 2023 Hiring Freshers As Support Executive Role For All Graduates

January 30, 2023

Zycus Off Campus Drive 2023 Hiring Details:

About Us

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.

Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.

Job Profile : Technical Support Executive

Work Location : Pune, Mumbai, Bangalore

Salary : Not Disclosed

Experience Required: Freshers

Degree Required : BE/B.Tech

Job Description

Zycus is looking for Engineering Graduates in Computer Science, IT or  Electronics with 0-1 years experience to join us as (Technical Support  Executive) Product Technical Analyst.

As a Technical Support Executive at Zycus, you will:

• Be part of a 24/7 support team supporting Zycus’s Source-to-Pay procurement suite

• Be the first point of Contact for Customers having queries/ issues related to Zycus products

• Work  with the Technical Account Management Team to ensure deliverables are  on-time, increase efficiency and resolve issues for customers by  coordinating with multiple Teams from Zycus & Customer side to  achieve Customer Satisfaction

• Participate and contribute to  best practices (tools/process), knowledge sharing & find ways to  automate and   ideate new things to enhance Customer experience, reduce  manual efforts and suggest new processes

• Work with customers and internal stakeholders while participating and facilitating testing including User, Acceptance Testing

• Evaluate and suggest innovative solutions and workarounds for customer requirements

• Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.

• Provide  strong technical understanding of Zycus product with the ability to  discuss and demonstrate the

• Zycus  Solution and how it may be configured  to meet a customer’s business needs.

Job Requirement

• Engineering Graduate (B.E./B.Tech) in CS/IT/Electronics

• Experience Level: 0-1 years

• Strong written and verbal communication skills.

• Willingness to work in Shifts

• Flexible,  enthusiastic approach to work including a strong desire to learn new  tools & techniques to solve business problems.

• Ability to collaborate with various internal and external stakeholders

• Ability to multitask, learn, execute and excel

• Understanding  of Supply chain operations, e-procurement tools, Incident Management  Tools & knowledge of ITIL concepts will be an added advantage

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