Associate Technical Support Engineer

Salesforce is hiring an Associate Technical Support Engineer in India - Bangalore. This is an entry-level opening open to freshers and recent graduates.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Responsibilities

 Respond to customer-submitted support cases and help diagnose technical issues  Troubleshoot product bugs, configuration problems, and integration failures  Collaborate with senior engineers to escalate and resolve complex cases  Document solutions and contribute to internal knowledge bases and help articles  Reproduce issues in test environments and write clear bug reports for Engineering

Requirements

 B.E., BTech, MCA degree or equivalent technical experience  0-2 years of industry experience in supporting mission critical software components  Ability to quickly learn new technologies  Strong analytical and problem-solving skills  Ability to thrive in a fast-paced environment  Excellent in effectively communicating technical challenges and proposing solutions.  Skilled in navigating through ambiguous or undefined problems, coupled with the ability to think abstractly Desired Skills:  Experience with Salesforce (formerly Informatica) products like Power center (PC), Enterprise Data Catalog (EDC), Data Quality (DQ) , Cloud Data Integration (CDI), Cloud Application Integration (CAI), ILM suite like TDM, Data Masking, Data Archive and Master Data Management (MDM)  Experience with programming languages such as Java, C++ or Python, Bash

About Salesforce

Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more. Job