NTT Looking To Hire Freshers For Associate Devops Engineer Role- Apply Now

February 16, 2023

NTT Looking To Hire Freshers For Associate Details:

About Company:

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges. With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Job Profile: Associate Devops Engineer

Work Location: Bangalore, Karnataka, India

Category: Digital Design And Development

Job Type: Full Time

Experience Required: Freshers

Want to be a part of our team?

Coordinates, diagnoses and troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support. Survey Tip: Employees whose primary responsibility is problem identification or providing instructions for self-help to routine problems should be matched to Help Desk Coordinator (9461-9464). Roles can have an internal or external client focus. May involve company-hosted, Web-enabled solutions or may include project-based jobs in conjunction with Professional Services and outsourcing functions.

Working at NTT

• Ensure stability and availability of critical applications in TIS division portfolio.

• Identify possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicate effectively with development and internal business operations teams.

• Identify vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of production support.

• Create and enhance administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures.

• Take ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.

• Perform analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision.

• Responsible for completing application management and governance deliverables.

• Resolve complex issues.

• Consult with end users to determine optimal configuration of equipment and applications.

• Work on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors.

• Exercise judgment within defined procedures and practices to determine appropriate action.

• Should have increased awareness and exposure to basic technical principles, concepts and techniques.

• Participate with management in the development of technology products, service standards and development efforts that impact the client/business area.

• Serve as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.

• Provide the client areas with technology products and service alternatives that improve the production services environment

• Perform level 1+ production support activities consisting of Incident Management, Change Management, Problem Management and Knowledge Management.

• Coordination of maintenance activities, overseeing change requests, and performing post implementation validation, monitoring jobs, production validation after patching, and coordinating resolution of all incidents

What will make you a good fit for the role?

Should also have experience in:

• Linux

• Python

• ServiceNow proficiency

• Coding

• Network fundamentals

Soft skills

• Innovative problem solving approach with added value

• Flexibility for new technologies and methodologies

• Work ethics and reliability

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