Principal Engineer (L5)

Twilio is hiring a Principal Engineer (L5) in India.

Responsibilities

• Own and deliver robust, high-scale routing experiences for the Data platform/ pipelines team for Twilio Segment.

• Architect and operate always-available, complex distributed systems in cloud environments.

• Guide technical decisions, articulating trade-offs between cost, performance, and reliability.

• Translate complex technical strategies into actionable plans for diverse stakeholders, including Product Managers and Architects

Requirements

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.

• Hands-on experience with high-scale messaging/streaming systems and processing engines (several thousand events/sec).

• Excellent abilities in high level service design -- modeling interfaces and internals in a properly modular, composable, and extensible way.

• Expert programming experience in Go or similar object-oriented languages.

• Demonstrated experience identifying, prototyping, and deploying GenAI/LLM solutions to solve real-world engineering or data processing challenges.

• Technical depth in distributed systems, high-scale ingestion, and cloud-native architecture.

• Excellent communication, problem-solving, and operational excellence skills.

Desired:

• Proficiency with datastores, distributed caching, and container technologies (Docker/Kubernetes).

• Experience with modern CI/CD pipelines and observability tools (Datadog, Grafana, Prometheus).

• Familiarity with AI/ML technologies.

• Experience managing and operating AWS infrastructure

• Experience working in a geographically distributed team.

Location

Benefits & perks

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

About Twilio

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how