Software Development Engineer II

Sprinklr is hiring a Software Development Engineer II in India - Haryana - Gurgaon.

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabli

Responsibilities

We are looking for an SDE-II Engineer who is passionate about modern web development, developer experience, scalability, and engineering quality. The role involves working closely with internal engineering teams, external vendor developers, and client delivery teams to develop and improve Community Web SDK, enhance execution quality for external/vendor developers, accelerate development workflows, and support critical web SDK initiatives.

Roles & Responsibilities

• Contribute to the design, development, and maintenance of reusable web platform components, SDKs, and frontend development utilities.
• Build and enhance custom widgets and frontend capabilities required by core product and client teams.
• Support critical client implementations and act as a technical lead for high-priority services web-development projects when needed.
• Handle and troubleshoot escalations related to custom client implementations, ensuring timely resolution and engineering quality.
• Collaborate with vendor development teams and assist in evaluating, interviewing, and onboarding external web developers.
• Create structured onboarding material, technical documentation, learning modules, and training programs for web developers.
• Conduct skilling and upskilling initiatives covering modern frontend technologies, performance optimization, accessibility, SSR, SEO, and engineering best practices.
• Work on proof-of-concepts (POCs), innovation initiatives, and automation ideas to improve web developer productivity and web-development workflows.
• Participate in architecture discussions, technical planning, and engineering reviews for SDK-related initiatives.
• Continuously explore emerging frontend technologies, tooling, and best practices to improve platform capabilities and developer efficiency.

What Makes You Qualified

• Strong understanding of modern JavaScript, TypeScript, HTML, and CSS.
• Experience with modern frontend frameworks such as React.
• Understanding of frontend architecture, reusable component systems, and widget- based development.

About Sprinklr

See the company's official careers page for full details, then apply using the button below.