Senior Manager - Software Engineering
Sprinklr · India - Haryana - Gurgaon
Sprinklr is hiring a Senior Manager - Software Engineering in India - Haryana - Gurgaon.
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabli
Responsibilities
Technical Leadership:
- Lead design and delivery of scalable, distributed backend systems and real-time platform APIs using Java-based microservices
- Partner with Architects and Tech Leads to establish technical vision, system design, and long-term architecture
- Drive engineering excellence through code reviews, design reviews, observability, performance tuning, and SLAs
- Own end-to-end system reliability, scalability, cost, and maintainability
People Management:
- Manage, coach, and grow a team of backend engineers across levels
- Drive career development, technical mentoring, and regular 1:1s
- Foster a high-performance, inclusive culture grounded in ownership, autonomy, and accountability
- Recruit and onboard exceptional engineering talent; collaborate with TA and interview panel on hiring strategy
Execution & Delivery:
- Drive sprint planning, estimation, and delivery across multiple squads or initiatives
- Partner with Product and Program Managers to align engineering execution with business goals
- Set and monitor engineering OKRs, team velocity, and project health metrics
- Proactively identify tech debt, risks, and improvement areas
Cross-Functional Collaboration:
About Sprinklr
We’re looking for a Senior Engineering Manager to lead and scale a team of high-caliber backend and platform engineers building distributed systems that power our missioncritical CCaaS product. As a technical leader and people manager, you’ll be responsible for both technical excellence and organizational health — driving architecture, execution, and team growth in a fast-paced, product-led SaaS environment. This is a high-impact role for someone who thrives on solving complex engineering proble