Senior Analyst - ML Services

Sprinklr is hiring a Senior Analyst - ML Services in India - Karnataka - Bangalore.

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabli

Responsibilities

• Collaborate with Product, Services, Engineering and Data Science teams to build and deliver AI products.

• Connect with internal and external stakeholders to understand use cases and advise on solutions.

• Responsible for end-to-end delivery outcomes through clarity, speed, collaboration, and technical quality

• Notice early indicators and raise them with urgency, whether in product behavior, customer environments, or delivery practices

• Build agentic AI solutions using LLMs, AI agents, and Agent Copilot

• Translate complex technical concepts to non-technical stakeholders.

• Perform and manage tasks daily including but not limited to data annotation, AI quality monitoring, and KPIs monitoring.

• Assist in training the team on AI-specific configuration, AI model development, delivery processes, and data analysis.

• Knowledge of office tools like Lucid Charts, Confluence, JIRA, MS Office suite to build organized professional-level documentation.

• Understand responsibilities and priorities, sense possible pitfalls, and timely discuss them with the team.

• Assist or co-own escalations, work on high priority incidents, collaborate and delegate tasks within the team to meet resolutions, and establish effective synergy among stakeholders.

• Develop systems and procedures to ensure quality of delivery.

• Understand the scope of deliveries and create collaborative delivery plans.

• Be accountable for service delivery performance, meeting customer expectations, and aiding in driving future demand.

• Assist in people management, including staff recruitment, performance assessment and training.

What Makes You Qualified?

About Sprinklr

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