Principal Architect

Sprinklr is hiring a Principal Architect in India - Haryana - Gurgaon.

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabli

Responsibilities

Sprinklr’s Unified-CXM plaIorm runs on large-scale Java backend and shared platform software used by many product modules. We rely on core capabilities such as automation, processes, workflows, reporting, and analytics, plus common runtime building blocks (events, APIs, data, and opera8ons). As Principal Architect, you set technical direction for these platform-level systems: durable architecture, extension models product teams can adopt safely, and standards for how we build and operate at enterprise scale. You work with senior engineers and engineering leaders worldwide. This is a platform and distributed-systems role not core AI/ML product development.

• Own end-to-end architecture for shared Java platform capabilities, including

process/workflow, and reporting/analytics-class systems and the frameworks that support them.

• Design multi-tenant, configuration-driven platforms: clear boundaries between

metadata/configuration and runtime execution, with safe rollout and migration for data.

• Define extension and integration patterns (APIs, events, plugins) so multiple product modules can build on the same core without increasing blast radius.
• Drive event-driven designs on Kafka and align real-time processing with batch and background processing where the platform requires it.
• Set standards for GraphQL, gRPC, and REST services, including versioning, backward compatibility, and operability.
• Lead architectural evolution and modernization: legacy decomposition, phased migrations, compatibility strategies, and incremental change that improves the platform without disrupting existing enterprise customers.
• Lead performance, reliability, and cost work: latency, throughput, JVM behavior, capacity planning, observability, and incident follow-through.
• Mentor senior architects and tech leads; run design reviews; raise the bar for code quality, security, testing, and production ownership.
• Drive AI-assisted engineering practices: Personally use modern AI coding tools such as Cursor/Claude Code/Codex in day-to-day development, and guide teams on best practices for AI-assisted coding with explicit human ownership and review for correctness, security, maintainability, testing, and production readiness.
• Partner with product, platform/SRE, and security on roadmap, risk, and enterprise customer requirements.

What Makes You Qualified?

• BTech/MTech in Computer Science or equivalent with an excellent academic record.

About Sprinklr

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