IT AI and Automation Engineer

Sprinklr is hiring an IT AI and Automation Engineer in India - Haryana - Gurgaon.

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabli

Responsibilities

AI & Automation Enablement Responsibilities

• Design, build, and maintain AI-driven support workflows using Microsoft Copilot and related platforms

• Develop and manage Copilot Studio agents integrated with ITSM, asset management, IT catalog, and request management systems

• Build Power Automate flows and API-based automations to reduce repetitive Tier 1 and Tier 2 support tasks

• Integrate internal systems via APIs and connectors to enable conversational IT support and self-service experiences

• Identify high-volume ticket patterns and propose scalable automation solutions

• Maintain and optimise automation scripts, workflows, and AI prompt structures

• Monitor chatbot and automation performance using usage analytics and continuously improve effectiveness

• Ensure governance, auditability, and security controls are applied to all automation implementations

• Research emerging AI tools relevant to IT operations and propose pilot initiatives

• This role is expected to spend a meaningful portion of time driving automation initiatives alongside core support responsibilities.

Required Automation & Systems Capability

• 5+ years of overall software development experience within an enterprise environment

• Hands-on experience building automations using Copilot Studio, Power Automate, Azure Foundry, or workflow platforms

• Practical experience working with REST APIs, connectors, or system integrations including authentication concepts and data flows Experience

• Experience contributing to ITSM improvements, service catalog automation, or self-service enablement

About Sprinklr

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