Incident Response Engineer II

Sprinklr is hiring an Incident Response Engineer II in India - Haryana - Gurgaon.

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabli

Requirements

• 3–5+ years of experience in Incident Management, Production Support, Technical Operations, NOC, SRE, or related operational roles.

• Strong understanding of Incident Management, Major Incident Management, Problem Management, and Root Cause Analysis processes.

• Experience working in SaaS, Cloud, or Enterprise Software environments.

• Experience with monitoring and observability platforms such as API, Grafana, Kibana, or similar tools.

• Experience with Jira, Confluence, ServiceNow, PagerDuty, or similar incident management platforms.

• Strong troubleshooting, analytical, and problem-solving skills.

• Excellent verbal and written communication skills with the ability to manage technical and business stakeholders during critical incidents.

• Good understanding of APIs, Microservices Architecture, Databases, Distributed Systems, and Cloud technologies.

• Good knowledge of AWS, Azure, or GCP environments.

• Ability to work in a fast-paced, high-pressure environment and manage multiple priorities simultaneously.

• Experience in customer communication, stakeholder management, and operational reporting is preferred.

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

About Sprinklr

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