Supervisor, Data Annotation

Samsara is hiring a Supervisor, Data Annotation in Bengaluru - BLR1.

Responsibilities

• Monitor day-to-day SER queue health and agent availability to ensure service level agreements (SLAs), turnaround times, and review quality targets are met

• Maintain schedules and monitor time-off requests and time reporting for specialists

• Continually coach & educate specialists to ensure service levels are achieved and maintained.

• Conduct regular audits and reviews, through QA, and consistently coach agents on a day-to-day basis.

• Act as the first point of contact for escalations, policy clarifications, and day-to-day agent support needs.

• Some of your daily responsibilities include conducting quality checks of the specialist’s transactions to ensure a high level of quality.

• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team) as we scale globally and across new offices.

• Hire, develop, and lead an inclusive, engaged, and high-performing team.

• Work a full time 40 hour/week shift in 5x8 shift format.

• May be asked to work an assigned shift that covers after-hours and/or weekends and/or rotating shifts.

Minimum requirements for the role:

• 2+ years of leadership experience as a supervisor in a high-volume contact center environment.

• We welcome applications from candidates with a bachelor's degree or those who have gained equivalent expertise through practical experience in related fields.

• Strong understanding of the Behavioral Based Coaching Model including establishing effective goals through a SMART model or similar.

• Experience establishing expectations around development and performance management.

• Strong problem-solving and troubleshooting skills with the ability to exercise good judgment.

About Samsara

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agr