Product Support Engineer

Samsara is hiring a Product Support Engineer in Bengaluru - BLR1.

Responsibilities

• Serve as the final escalation point for intricate ELD compliance product for post-sales customers.

• Own the end-to-end lifecycle of complex product issues, coordinating Possible issues and Jira tickets with R&D to drive timely fixes and clear stakeholder visibility.

• Analyze device telemetry and fleet-level patterns using internal tools, translating raw data and logs into clear, actionable technical narratives.

• Provide technical support for audits & inspections in collaboration with our Escalations, Product and Legal teams

• Drive continuous product improvement by leading post-mortem analyses to identify root causes, systemic issues, key learnings, and actionable trends.

• Collaborate with Support and R&D teams to resolve customer issues and escalations, using support trend analysis to develop superior customer solutions.

• Lead technical feedback for new products to ensure supportability and ease of customer understanding.

• Define success criteria, validation plans, and operational runbooks for new feature launches, ensuring global support team readiness.

• Develop or contribute to internal tools to significantly accelerate ticket resolution and trend analysis.

• Elevate the organization's technical expertise by providing technical coaching and conducting case reviews for support engineers.

Minimum requirements for the role:

• B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical field.

• 6+ years of experience in technical support, field engineering, or systems engineering, specifically with distributed, hardware-integrated products.

• Familiarity with ELD related rules and regulations.

• Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company.

• Excellent written and verbal communication skills, you can speak at technical and conversational levels.

About Samsara

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agr