Systems Engineer-Force.com

Salesforce is hiring a Systems Engineer-Force.com in India - Hyderabad.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details

Responsibilities

Salesforce Platform Administration

• Core Administration: Own the day-to-day administration, configuration, and optimization of Salesforce.
• Access & Security: Manage users, roles, profiles, permission sets, sharing rules, queues, groups, and security settings.
• Platform Health: Maintain data quality, integrity, and overall platform health.
• Upgrades & Capabilities: Manage Salesforce releases, upgrades, and the rollout of new platform capabilities.

AI Automation & Workflow

• Agentic Transformation: Demonstrate experience through AI/agentic workflow transformation, including redesigning processes to incorporate AI agents alongside human support engineers.
• Process Automation: Identify opportunities to automate manual business processes and improve operational efficiency.
• Automation Operations: Monitor existing automations and troubleshoot failures or performance issues.

Data Management & Integration

• Data Quality Initiatives: Support data migrations, imports, exports, cleansing, deduplication, and data quality initiatives.
• Enterprise Integrations: Work with integration teams to support Salesforce integrations with ERP, marketing, middleware, and other enterprise applications.
• Technical Troubleshooting: Understand APIs and integration concepts sufficiently to troubleshoot and coordinate integration issues.

Reporting & Analytics

• Dashboards & KPIs: Develop and maintain reports, dashboards, KPIs, and management reporting.
• Business Visibility: Partner with business teams to improve visibility into sales, service, pipeline, and operational performance.

Preferred qualifications

• Experience: 6+ years of Salesforce platform-specific implementation or support experience in an Enterprise IT environment.
• Platform Expertise: Expert knowledge of Salesforce and/or other platform native functionality, including Agentforce.
• Best Practices: Expert knowledge of Force.com platform best practices.
• Development (Good to Have): Salesforce Development skills (Apex and Lightning Web Components - LWC).
• Mindset: Demonstrates a willingness to experiment with new ideas, tools, and practices; agile and capable of supporting multiple competing priorities.
• Communication: Proficiency in verbal and written communication.

Certifications Required

• Salesforce Certified Advanced Administrator
• Salesforce Certified Platform App Builder
• Salesforce Certified Agentforce Specialist

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in t