Software Engineering SMTS (Storage & Data Protection)

Salesforce is hiring a Software Engineering SMTS (Storage & Data Protection) in India - Hyderabad.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details

Responsibilities

Storage Operations — Day to Day

• Provision, manage, and decommission storage resources on Dell EMC PowerMax including LUN creation, host mapping, masking views, and capacity management
• Administer NetApp AFF arrays — create and manage NFS and SMB volumes and shares, manage qtrees and permissions, and support capacity expansion requests
• Support PowerScale (Isilon) OneFS operations — NFS/SMB share provisioning, access zone management, and basic capacity monitoring
• Manage Cisco MDS SAN fabric — support zone creation and modification, port allocation, and basic fabric troubleshooting under senior guidance
• Handle day-to-day storage provisioning tickets and service requests within defined SLA windows, ensuring requests are completed accurately and documented
• Monitor storage health using platform dashboards (UNISPHERE, NetApp System Manager, BlueXP) — flag anomalies, capacity thresholds, and performance alerts to the team
• Participate in storage lifecycle activities — firmware updates, controller replacements, and technology refresh projects alongside senior engineers

Data Protection Operations — Day to Day

• Administer enterprise backup platforms — Cohesity (physical clusters and Helios SaaS), Rubrik, and Veritas NetBackup — including policy creation, schedule management, and backup monitoring
• Perform and validate restore operations — file-level, VM-level, and application-consistent restores ensuring recovery meets defined RTO and RPO targets
• Monitor daily backup job health — investigate and resolve failed or missed jobs within defined SLA windows, escalating complex issues to senior team members
• Manage SnapMirror replication relationships on NetApp and SRDF replication status on PowerMax — monitor lag, investigate alerts, and escalate replication anomalies
• Support Iron Mountain DRMS tape management operations — monthly/quarterly data restoration integrity checks, vault requests, and inventory reconciliation
• Contribute to DR test execution — follow runbooks, document test outcomes, and flag discrepancies for remediation
• Manage vendor support cases with Cohesity, Rubrik, DellEMC, and NetApp — gathering diagnostic data, tracking case progress, and coordinating resolution

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in t