Software Engineering Architect/PMTS-SDET

Salesforce is hiring a Software Engineering Architect/PMTS-SDET in India - Bangalore.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details

Responsibilities

Framework & Tools Architecture: Design and architect next-generation test automation frameworks and quality tools across ITSM, AFCC, CMDB, Messaging, Voice, and CSP products Work collaboratively with other architects to evaluate design trade-offs, identify corner cases, and solve complex technical challenges spanning multiple Service Cloud products Drive technical decisions on framework evolution, tool standardization, and platform integrations that serve diverse product needs Create architectural blueprints and technical roadmaps for quality infrastructure that scales across Service Cloud's product portfolio AI & LLM Integration Architect and implement LLM-powered testing solutions (e.g., intelligent test generation for contact center workflows, natural language test authoring for ITSM scenarios, predictive quality analytics) Design AI-driven tools for test optimization, defect prediction, and automated root cause analysis across complex multi-product scenarios Integrate AI assistants (Claude, Gemini, etc.) into testing workflows and developer tooling for Service Cloud engineers Explore and prototype emerging AI technologies to enhance test coverage and efficiency across ITSM, AFCC, CMDB, and related products Technical Leadership & Guidance Partner with engineering teams across ITSM, Agentforce Contact Center, AITS/CMDB, and CSP to establish best practices for test automation and quality engineering Review High-Level Design (HLD) documents and test strategies for features spanning case management, routing, agent workspace, CMDB discovery, messaging, and voice channels Mentor and guide engineers on framework design patterns, AI tool development, and quality best practices tailored to Service Cloud product complexity Translate customer adoption issues and production incidents into proactive testing improvements - learning from real-world ITSM, contact center, and CMDB deployment patterns Cross-Functional Collaboration

Requirements

18+ years of software engineering experience 5+ years architecting and designing frameworks and tools 3+ years of hands-on experience with AI-driven approaches, LLM integration, and AI-based tooling Deep expertise in designing scalable, maintainable test frameworks for complex enterprise systems Strong programming skills in languages such as Java, Python, JavaScript, or similar Proven track record of driving technical decisions and influencing engineering organizations Experience reviewing and contributing to architectural design documents (HLDs, LLDs) Strong analytical and problem-solving skills with attention to corner cases and edge conditions Excellent communication skills with ability to articulate complex technical concepts clearly

Preferred qualifications

Experience with Salesforce platform (Lightning Web Components, Apex, SOQL, platform architecture) Familiarity with CRM testing frameworks Experience with AI/ML frameworks (like OpenAI/Anthropic APIs) Background in building developer tooling and automation platforms Experience in SaaS/cloud-based product development and multi-tenant architectures Knowledge of CI/CD pipelines, test orchestration, and infrastructure as code Experience working in agile/scrum environments at scale Domain knowledge in ITSM, contact center operations, CMDB/asset management, or HR and customer service platforms

What You'll Achieve Transform quality engineering by architecting intelligent, AI-powered testing solutions that set the standard across Salesforce Drive innovation at the intersection of AI and quality engineering, working with cutting-edge LLM technologies Amplify impact by building frameworks and tools that empower hundreds of engineers across Service Cloud's diverse product teams Shape technical strategy by influencing architectural decisions and quality practices at scale across ITSM, AFCC, CMDB, and CSP Work on meaningful problems that directly impact millions of Salesforce customers using Service Cloud for mission-critical operations

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in t