Software Engineer MTS (CMDB, Configuration Item)

Salesforce is hiring a Software Engineer MTS (CMDB, Configuration Item) in India - Hyderabad.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details

Responsibilities

• Design, develop, and maintain CMDB and Technology Catalog solutions on the Salesforce platform.

• Build and support scalable Configuration Item (CI) data models for applications, cloud resources, infrastructure assets, databases, integrations, and business services.

• Develop and maintain enterprise integrations using MuleSoft, APIs, event-driven architectures, and data synchronization frameworks.

• Collaborate with business and technical stakeholders to define CMDB onboarding requirements and technology governance standards.

• Support onboarding of acquired companies, cloud platforms, enterprise applications, and infrastructure assets into the CMDB ecosystem.

• Design and implement logical and physical dependency models between business services, applications, cloud resources, and infrastructure components.

• Develop automation solutions to improve technology inventory collection, relationship mapping, and data quality management.

• Implement validation, reconciliation, normalization, and compliance processes to ensure CMDB accuracy and integrity.

• Support Service Mapping initiatives to establish end-to-end visibility across technology services and platforms.

• Perform root cause analysis and troubleshoot platform, integration, and data quality issues.

• Participate in Agile development activities including sprint planning, backlog refinement, estimation, design reviews, testing, and deployment.

• Collaborate with the development scrum teams and other interconnected IT groups to optimize the end-to-end process including monitoring, deployment and support.

• Ensure compliance with enterprise security, audit, SOX, and governance requirements.

Requirements

• 5–7 years of experience in enterprise application development, platform engineering, CMDB, technology asset management, or related technology domains.

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.

• Experience developing on the Salesforce.com platform & API’s

• Strong understanding of CMDB concepts, Configuration Items (CIs), technology asset lifecycle management, and service dependency mapping.

• Strong experience with Salesforce Data Cloud and enterprise data management solutions, including designing scalable data models, managing high-volume enterprise datasets .

• Experience building integrations using MuleSoft, REST APIs, SOAP APIs, JSON, XML, GraphQL,Pub/Sub and event-driven architectures

• Experience with Git, CI/CD pipelines, Salesforce DX (SFDX), packaging, deployment automation, and DevOps best practices.

• Strong understanding of enterprise technology domains including applications, cloud platforms, databases, servers, networking, storage, and SaaS platforms.

• Experience developing automation and data processing solutions using Python, JavaScript, or similar technologies.

• Experience with AWS, Microsoft Azure, and Google Cloud Platform technologies.

• Experience with JavaScript frameworks such as jQuery and/or ExtJS

• Strong understanding of data governance, data quality, reconciliation, normalization, and master data management concepts.

• Strong troubleshooting, analytical, and problem-solving skills.

• Experience working within Agile/Scrum software development methodologies, including design patterns, release management, deployment strategies, and testing best practices

• Ability to manage multiple priorities and deliver high-quality solutions in a fast-paced environment.

• Strong verbal and written communication skills with the ability to engage both technical and business stakeholders.

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in t