Forward Deployed Engineer

Razorpay Software Private Limited is hiring a Forward Deployed Engineer in Bengaluru.

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution. Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow. From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated re

Responsibilities

We're hiring a Forward-Deployed Engineer who is equal parts engineer, solution consultant, and merchant partner — the single technical owner of the merchant relationship. You'll sit directly with strategic merchants, run the discovery, find the real constraint behind the ask, design the solution, build the first working version, prove whether it moved the metric, and expand from there.

This is a deeply customer-facing role. You'll own the conversation — not hand it off. You'll walk into a room where the business owner, the ops lead, and the dashboard all tell different stories, and you'll be the one who reconciles them into a spec everyone agrees to ship. Then you'll go build it. You earn the customer's trust because you can do both — reshape the ask and write the code.

If you like being close to the problem, comfortable in front of customers, and can ship, this is for you.

What you'll own

Customer discovery & the relationship

• Own merchant conversations end-to-end — discovery calls, workshops, solution reviews, and rollout check-ins. You're the merchant's trusted technical advisor.

• Sit inside merchant workflows long enough to understand the real process, not the documented one. Ask who actually does the work and what happens when it fails.

• Reconcile conflicting signals across business owners, operators, dashboards, CRM, and ticket queues into a clear problem statement.

Solution design & consulting

• Name the business constraint behind the ask: checkout recovery, dispute win rate, RTO loss, SIP recovery, settlement delay, refund spikes, support load, or cashflow leakage.

• Convert fuzzy merchant problems into crisp agent specs: success metric, data sources, tool calls, guardrails, human-in-the-loop points, and rollout plan.

• Decide what the agent does on its own, what it recommends, and where a human must approve.

• Write the spec clearly enough that product, engineering, legal, and the merchant all agree on what ships.

Hands-on build & integration

• Build prototypes, connectors, MCP tool specs, eval fixtures, dashboards, and the glue code that gets an agent into production.

• Debug integration failures across Razorpay systems, merchant systems, external tools, and model behavior.

About Razorpay Software Private Limited

Agent Studio helps Razorpay merchants run AI agents across payments, checkout, disputes, subscriptions, reconciliation, risk, and customer workflows. We take the messy, undocumented work merchants do every day and turn it into reliable production agents.