Associate Manager, Solutions Engineering

Razorpay Software Private Limited is hiring an Associate Manager, Solutions Engineering in Bengaluru.

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution. Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow. From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated re

Responsibilities

Team Leadership

• Lead and mentor a team of around 15 integration engineers and team leads.

• Conduct regular 1:1s, set goals, and support career development.

• Drive a culture of ownership, accountability, and continuous improvement.

Operational Excellence

• Monitor and improve key metrics such as:

• SLA compliance

• Mean Time to Integration (MTTI)

• Customer Satisfaction (CSAT)

• Customer Effort Score (CES)

• Escalation rates

• Manage critical merchant escalations and incident response.

• Ensure high operational standards with minimal SLA breaches.

Integration Delivery

• Own end-to-end merchant integrations from solution design to go-live.

• Troubleshoot API, webhook, SDK, and payment integration issues.

Requirements

• Strong technical troubleshooting skills.

• Excellent people management and coaching abilities.

• Data-driven decision making.

• Ownership mindset with a focus on solving root causes.

• Ability to balance technical depth with business impact.

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

Skills

• 5–6 years of experience in Solutions Engineering, Integration Engineering, or Technical Account Management.

• Experience leading technical teams or serving as a technical lead.

• Strong understanding of:

• REST APIs

• JSON

• Webhooks

• SDK integrations

• Payment or fintech experience is a plus.

• Experience tracking and improving operational metrics.

• Strong communication and stakeholder management skills.

• Familiarity with tools such as Postman, Jira, Freshdesk, DevRev, or similar platforms.

What Success Looks Like (First 45 Days)

• Team performance metrics (MTTI, SLA) are stable and meeting targets.

• Every team member has a clear development plan.

• At least one process improvement has been implemented to reduce manual effort or escalations.

• Strong working relationships established with Product, Sales, and Engineering teams.

About Razorpay Software Private Limited

As an Associate Manager in Solutions Engineering, you'll lead a team responsible for helping merchants successfully integrate Razorpay's payment solutions. Your role is to ensure smooth integrations, resolve technical issues quickly, improve team performance, and collaborate across Product, Engineering, Sales, and Customer Success.