Technical Support Engineer

Postman is hiring a Technical Support Engineer in Bengaluru.

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, C

Responsibilities

• Becoming a technical expert on the Postman platform

• Taking ownership of customer reported issues and seeing problems through to resolution

• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues

• Working with engineering, product, and customer teams to ensure speedy resolution

• Streamline process, run experiments, build/maintain internal tools, build proofs-of-concepts for users

• Contributing to our FAQs, which serve as our customer’s knowledge base

• Interacting with Postman's developer community of 15 million+ via our support channels, our public Github issue tracker and the community

• Achieving key metrics around CSAT, responsiveness, and # of iterations to a successful resolution

• Providing real-time customer support via phone (and/or screen-sharing when appropriate), including triage, troubleshooting, escalation coordination, and clear follow-ups in writing

• Participating in weekend coverage to support customers outside of standard weekday hours, ensuring consistent responsiveness and handoffs across a globally distributed team

About Postman

See the company's official careers page for full details, then apply using the button below.