Senior Merchant Solutions Engineer

PhonePe is hiring a Senior Merchant Solutions Engineer in Bangalore.

Responsibilities

• Understand client requirements and design customized solutions leveraging PhonePe products and services.

• Conduct feasibility studies and recommend appropriate products, solutions, and frameworks.

• Develop a deep understanding of the product suite.

• Manage merchant accounts during the integration phase

• Take ownership of reported customer issues and ensure resolution.

• Participate in meetings/con calls with merchants' tech/business teams.

• Define and deliver a comprehensive developer experience for developers integrating PhonePe

• Develop relationships across the entire organization at PhonePe to influence others in aiming for the best developer experience possible

• Define, implement, and monitor key metrics that ensure the future sustainability and quality of the developer experiences

• Define, document, and implement processes for integration to ensure compliance and standardization across stakeholders

• Improve API integrations by studying current market practices

• Responsible for on-time delivery and overall quality of deliverables

• Working closely with product managers on common goals to achieve best in the class developer and merchant experience for our merchants.

Requirements

• 5+ years of Techno functional experience with cross functional collaboration with tech and non-tech teams

• Background in software development in one or more programming languages, preferably PHP/Java/. Net

• Proficient in Rest APIs using JSON or SOAP UI/Postman tools.

• Capable of researching, diagnosing, and resolving merchant integration issues.

• Experience in the payments module is a plus.

• Direct experience as a user-facing engineer is highly desired

• Track record in successfully delivering complex, cross functional technology solutions

• You encourage a healthy work environment that’s both supportive and challenging

• You’re excited to help engineers develop new skills and advance in their careers

• You lead by example, by setting the right context, and by helping teammates do their best work

• You have Strong quantitative, analytical, and Problem Solving skills

• Excellent interpersonal, written, verbal and listening skills

• Comfortable working in a fast paced environment

Benefits & perks

• Competitive salary

• Comprehensive benefits package

• Opportunities for professional development and career advancement.

• A dynamic and inclusive work environment that fosters innovation.

Culture:

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about Product/Technology is a big part of being at PhonePe. If you like solutioning complex problems that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance

• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System

• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program

• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy

• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment

• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is com

About PhonePe

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore. PhonePe’s portfolio of businesses includes the distribution of financial products