Site Reliability Engineer

PayPal is hiring a Site Reliability Engineer in Chennai.

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. W

Requirements

• 1+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Your way to Impact

Rather than building or maintaining infrastructure day-to-day, our team is entrusted with a broader mandate: safeguarding the reliability, resiliency, and availability of some of the world's most heavily trafficked financial platforms. We hold final decision-making authority during high-severity incidents, partner closely with executive leadership on post-incident learnings, and drive the tooling and processes that continuously strengthen our incident response capabilities. You'll also regularly interface with development teams and leadership during critical incidents and post-mortems, and drive implementation of tooling that advances the Command Center's capabilities.

Incident Management & Response

• Act as incident commander with final decision authority -- directing engineering teams, authorizing rollbacks, and commanding regional failovers
• Direct application and infrastructure teams during incidents by making work assignments and prioritizing troubleshooting paths
• Rapidly assess incidents by reading Infrastructure as Code (Terraform, CloudFormation), Kubernetes manifests, and CI/CD configurations
• Give final authorization for critical actions including production rollbacks, regional failovers, and emergency changes
• Interface with executive leadership during critical incidents and post-mortems to provide technical guidance and impact assessments
• Identify when incidents stem from teams deviating from established cloud-native patterns
• Command cross-functional teams during high-severity incidents affecting PayPal core and brand platforms (Venmo, Xoom, Zettle, Braintree)
• Lead blameless postmortem sessions and contribute to Root Cause Analysis (RCA) processes
• Drive continuous improvement initiatives based on incident learnings. Serve as the primary technical escalation point during critical incidents
• Accelerate incident response times through standardized playbooks and automated workflows

About PayPal

See the company's official careers page for full details, then apply using the button below.