Lead, Bus Sys Engineering - PS + CSM + TS

MongoDB is hiring a Lead, Bus Sys Engineering - PS + CSM + TS in Gurugram.

The IT SaaS Engineering Team plays a critical role in enabling MongoDB’s post-sales business processes, including Customer Success, Support, Renewals, Services, and account management workflows. By leveraging Salesforce and related business systems, the team ensures that post-sales teams have the tools, automation, security, and governance needed to effectively manage customer relationships, support customer outcomes, improve operational efficiency, and drive long-term customer growth. With deep expertise in Salesforce development, platform governance, automation, integrations, and system oper

Responsibilities

We are looking for a highly experienced Lead Salesforce Engineer to drive the architecture, design, and evolution of critical Salesforce and CRM solutions supporting MongoDB’s post-sales business processes. This role combines deep technical leadership, hands-on solution design, cross-functional stakeholder partnership, people management, and a modern engineering mindset that embraces AI-powered development responsibly to improve productivity, quality, and long-term platform health.

The ideal candidate will have strong experience designing scalable Salesforce solutions for complex customer lifecycle processes, including customer success operations, support workflows, renewals, account management, customer health, and post-sales automation.

• Lead the architecture, design, and development of scalable Salesforce solutions supporting post-sales teams, including Customer Success, Support, Renewals, Services, and account management workflows

• Translate business requirements into secure, maintainable, and scalable technical solutions aligned with long-term platform strategy

• Partner closely with business stakeholders, product teams, and engineering teams to refine requirements and deliver high-quality post-sales solutions

• Oversee integrations between Salesforce and other enterprise platforms, ensuring reliable data flow and sound system design across the customer lifecycle

• Drive platform optimization across performance, scalability, usability, maintainability, and governance

• Establish and enforce engineering standards for coding, testing, documentation, CI/CD, and release management

• Troubleshoot complex technical and production issues and drive long-term, scalable resolutions

• Maintain technical documentation, including architecture decisions, design specifications, and implementation details

• Stay current with Salesforce platform capabilities, releases, and best practices, and proactively recommend improvements

• Proactively identify process and technical gaps, and help define and drive tech debt reduction initiatives, platform modernization efforts, and engineering efficiency improvements across the Salesforce ecosystem

• Leverage AI-powered engineering tools such as Apex Guru, GitHub Copilot, Salesforce Agentforce/Vibes, Claude Code, and similar capabilities to improve development productivity, code quality, design effectiveness, troubleshooting, and documentation, while applying strong judgment around security, privacy, accuracy, and responsible AI usage

• Provide technical leadership through architecture reviews, design reviews, code reviews, and engineering best practices

• Act as a subject matter expert on Salesforce development, platform capabilities, automation, integrations, and scalable CRM solution design for post-sales business processes

• Lead technical design sessions and identify gaps between current-state and future-state solutions

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally dist