Senior Site Reliability Engineer

Mastercard is hiring a Senior Site Reliability Engineer in Pune.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Site Reliability Engineer

Responsibilities

• Plan, design and develop technical solutions and alternatives to meet business requirements in adherence with MasterCard standards, processes, and best practices.
• Help to drive training and knowledge management on applications/client specifics and best practices of incident management and problem management
• Share knowledge and mentor junior resources
• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
• Help to drive process improvement and increase alignment to the Mastercard BizOps guild processes and strategies;
• Work with a global team spread across tech hubs in multiple geographies and time zones
• Perform system maintenance, production incident problem management, identification of root cause, remediation of the problems and on-call pager support schedule. Select appropriate technical frameworks and solution delivery methodology. Adapt to the technical artifact templates per the needs of the project and technology. Contribute ideas to help ensure that required standards and processes are in place. Maintain solution and technology road maps
• Liaise with the Development and Testing teams in Engineering to build out a view of upcoming deployments and their content, ensuring knowledge and training to support the deliveries and change process is embedded into the global team;
• Understand business processes and production applications to troubleshoot issues and recommend short and long-term resolutions.
• Ensure team follow best practices regarding ITSM standards and client data access and management;
• Help to drive measurable improvements in the maintenance, operational and runtime characteristics of the application software;
• Assess technological options and design offerings supporting scalable, high-performance, and highly available environments;
• Collaborate with other technologists on creating cross-domain solutions;
• Comprehensive knowledge of all technology teams and interactions to deliver best practice in the final deliverable to clients

About Mastercard

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