Manager Software Engineering

Mastercard is hiring a Manager Software Engineering in Pune.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager Software Engineering

Responsibilities

We are seeking an experienced Manager, Software Engineering to lead engineering teams within the Mastercard Rewards Platform — a global, multi-tenant platform supporting 400+ customers worldwide and processing millions of data transactions per day.

This role requires a strong balance of people leadership, technical execution, service ownership, operational accountability, and stakeholder communication. The ideal candidate should lead with strong DQ — Decency Quotient and EQ — Empathy Quotient, while ensuring the team delivers scalable, reliable, secure, and modern platform capabilities.

The candidate will be responsible for managing engineers, owning services end-to-end, driving delivery commitments, improving production readiness, and partnering across Product, Architecture, TPM, Operations, and leadership teams.

People Leadership & Team Development Lead, mentor, and develop a high-performing software engineering team. Build a culture of ownership, collaboration, accountability, trust, and continuous improvement. Demonstrate strong DQ and EQ by leading with decency, empathy, fairness, transparency, and respect. Provide coaching, feedback, career guidance, and performance management for team members. Create an inclusive and psychologically safe environment where engineers can grow and perform effectively. Balance delivery expectations with team well-being, quality, and long-term sustainability.

Service Ownership & Accountability Own the services, applications, APIs, data pipelines, and platform capabilities managed by the team. Drive end-to-end accountability across design, development, testing, deployment, production support, and continuous improvement. Promote a strong “you build it, you own it” engineering mindset. Ensure services meet expectations for reliability, scalability, security, observability, performance, and maintainability. Manage technical debt, operational risks, production issues, and platform improvement opportunities.

Preferred qualifications

Experience in financial services, payments, rewards, loyalty, or large-scale customer-facing platforms. Experience supporting globally distributed, multi-tenant platforms. Experience with legacy modernization and cloud-native transformation. Experience improving production stability, operational readiness, and engineering maturity. Familiarity with enterprise security, compliance, audit, and regulatory expectations. Exposure to automation, developer productivity, or AI-assisted engineering practices is a plus.

Success Measures

The successful candidate will be measured by their ability to:

Build and retain a strong, motivated, and accountable engineering team. Lead with decency, empathy, clarity, and ownership. Ensure team-owned services are reliable, secure, scalable, and operationally ready. Deliver commitments predictably with high engineering quality. Improve production stability, observability, incident response, and DORA metrics. Maintain clear documentation and alignment across stakeholders. Support modernization of the Mastercard Rewards Platform while ensuring platform stability for global customers.

Summary

About Mastercard

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