Lead Site Reliability Engineer

Mastercard is hiring a Lead Site Reliability Engineer in Pune.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Site Reliability Engineer

Responsibilities

• Engage in and improve the entire service lifecycle – from design to deployment and operations.
• Analyze ITSM platform activities and provide feedback to development teams on operational gaps and resiliency issues.
• Provide system design consulting, capacity planning, and launch readiness support.
• Monitor and maintain system availability, latency, and health.
• Scale systems through automation and reliability-focused improvements.
• Support and improve the CI/CD pipeline for software promotion, enforcing validation and operational gating.
• Lead DevOps automation initiatives and best practices at Mastercard.
• Drive sustainable incident response and conduct blameless postmortems.
• Take a holistic approach to problem-solving during production incidents, improving Mean Time to Recovery (MTTR).
• Work effectively with a globally distributed team across multiple time zones.
• Share knowledge and mentor junior engineers.

Requirements

• BS degree in Computer Science or a related technical field (e.g., Physics, Mathematics) or equivalent practical experience.
• Strong foundation in algorithms, data structures, scripting, software design, and pipeline management.
• Systematic problem-solving approach with excellent communication, ownership, and drive.
• Experience debugging and optimizing code, and automating manual tasks.
• Ability to handle high-pressure situations and make decisions with urgency.
• Proficiency in one or more programming languages: C, C++, Java, Python, Go, Perl, or Ruby.
• Experience working with large-scale distributed systems and troubleshooting them effectively.
• Experience with CI/CD tools, such as:

○ Git/BitBucket ○ Jenkins ○ Maven ○ Artifactory ○ Chef

• Strong background in designing and implementing efficient CI/CD flows that get code from development to production with high quality and minimal manual effort.
• Proven track record of working across development, operations, and product teams

Corporate Security Responsibility

About Mastercard

Business Operations (BizOps) is at the forefront of Mastercard’s DevOps transformation, leading the charge through tooling, automation, and advocacy across development, quality, release, and product teams. We’re looking for individuals who: Mission