Director, Product Management - CRM Platform

Mastercard is hiring a Director, Product Management - CRM Platform in Pune.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Product Management - CRM Platform

Skills

• Experience with AI/automation in support environments (agent assist, self-service, case deflection)
• Strong understanding of omnichannel support architectures (voice, chat, digital, mobile)
• Data-driven mindset with experience in analytics-driven product decisions
• Ability to operate in complex, global, and regulated environments
• Exceptional communication, prioritization, and stakeholder management skills

Working Conditions

• Requires collaboration across globally distributed teams and time zones

Benefits & perks

• Lead transformation of core CRM platforms powering global customer support
• Drive measurable impact on customer experience, operational efficiency, and scalability
• Partner with senior leadership on AI, automation, and platform modernization initiatives

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

About Mastercard

See the company's official careers page for full details, then apply using the button below.