Senior Observability Architect | India | Remote

Grafana Labs is hiring a Senior Observability Architect | India | Remote in India (Remote).

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and system

Responsibilities

• Serve as the primary technical point of contact for a portfolio of Grafana customers.

• Design the observability maturity journey of customers and assist them on that path.

• Provide expert-level troubleshooting and guidance to drive adoption.

• Conduct regular technical reviews and health checks to ensure client success. Assist in RCA to understand issues that affect customer satisfaction, retention, and overall product experience.

• Advise clients on best practices and strategies for leveraging our technology to achieve their business goals

• Collaborate with clients to develop and execute technical roadmaps.

• Identify opportunities for clients to optimize their cost, expand their use of our solutions and drive adoption of new products and features.

• Develop and maintain strong, long-term relationships with key stakeholders.

• With the support of our Engagement Managers and Onboarding Solutions Architects, own customer lifecycle.

• Drive the adoption and effective use of our product suite within your customer portfolio to maximize their value from our platform and ensure a strong return on investment.

• Act as the voice of the customer within the company, advocating for their needs, priorities and feature requests.

• Conduct training sessions and workshops to educate clients on our technology.

• Develop and deliver technical documentation, guides, and tutorials.

• Work alongside account teams to participate in and/or conduct regular reviews with customers to identify areas for improvement, calculate ROI, assess their satisfaction, and discuss upcoming needs and projects.

• Prepare and present reports on client metrics, achievements, and areas of focus.

What Makes You a Great Fit:

Preferred qualifications

• 5+ years of technical sales, TAM or other post sales technical experience, ideally with open source technologies, or in the observability space.

• Great at connecting product usage to value (ROI).

• Great at managing customer lifecycle.

• You will be creative in solving customer adoption challenges.

• You can proactively assist customers with technical issues that may arise and assist in the troubleshooting and root cause analysis.

• You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table!

In India, the OTE compensation range for this role is 7,300,000 - 9,800,000 INR. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.

• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.

• Transparent Communication – Expect open decision-making and regular company-wide updates.

• Innovation-Driven – Autonomy and support to ship great work and try new things.

• Open Source Roots – Built on community-driven values that shape how we work.

• Empowered Teams – High trust, low ego culture that values outcomes over optics.

• Career Growth Pathways – Defined opportunities to gr

About Grafana Labs

See the company's official careers page for full details, then apply using the button below.