Staff Backend Engineer - Monitoring and Anomaly Detection (Monetization)

GitLab is hiring a Staff Backend Engineer - Monitoring and Anomaly Detection (Monetization) in Bangalore.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, in

Responsibilities

• Design, build, and operate observability across the Monetization stack, including metrics, logs, and traces, using tools such as Prometheus and Grafana.

• Implement automated detection for billing, data, and event anomalies, and route alerts to the responsible feature teams.

• Develop reconciliation and data integrity checks across usage and billing pipelines.

• Define and track service level objectives and service level indicators, write runbooks, and take part in incident response to measure and improve Monetization system reliability.

• Explore artificial intelligence and machine learning techniques to predict system anomalies and accelerate resolution.

• Review and offer feedback on merge requests from other Monetization engineers.

• Collaborate with Product, Finance, Support, and other partners to turn operational needs into reliable tooling.

What you’ll bring

• Professional experience with Ruby on Rails, including building and operating applications such as CustomersDot.

• Experience in site reliability or observability engineering, including monitoring, alerting, service level objectives and indicators, runbooks, and incident response.

• Experience setting technical direction for observability, reliability, or detection work and bringing other engineers along.

• Experience building anomaly detection, monitoring, or risk management tooling.

• Familiarity with observability tools such as Prometheus, Grafana, and OpenTelemetry.

• Exposure to analytical data stores such as ClickHouse and the change data capture and event-streaming pipelines that feed them, including Siphon and NATS JetStream.

• Experience owning projects from concept through production, communicating clearly about complex technical and organizational problems, and proposing iterative solutions.

• Working knowledge of Python for anomaly detection and data work, or experience with billing, financial, or other business-critical systems, including Zuora or Salesforce, is a plus.

About GitLab

The Observability, Monitoring, and Integrations team is part of GitLab's Monetization section, a highly cross-functional group that partners with Sales, Finance, IT, and Support to deliver secure and reliable purchasing, billing, provisioning, and utilization workflows. The Monetization section includes the Purchase, Subscription Lifecycle, Billing Engine, Platform and Infrastructure, Observability, Monitoring, and Integrations, and Compliance teams. This role is on the Fulfillment Workflow Moni