Engineering Manager, Observability, Monitoring, and Integrations (Monetization)

GitLab is hiring an Engineering Manager, Observability, Monitoring, and Integrations (Monetization) in India.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, in

Responsibilities

• Architect end-to-end telemetry and observability across CustomersDot, Salesforce, and Zuora to enable real-time monitoring and faster issue resolution across purchasing and provisioning flows.

• Implement automated billing anomaly detection to identify event drops, abuse spikes, and transactional discrepancies that affect reconciliation and financial integrity.

• Define the integration strategy between customer-facing monetization services and enterprise applications, including Salesforce and Workato, with a focus on durable API contracts and reliable financial workflows.

• Drive an AI-native engineering approach that uses machine learning and AI-enabled tooling to surface anomalies, improve infrastructure operations, and inform delivery planning.

• Hire and grow a high-performing team, setting expectations for ownership, quality, and collaboration from the ground up.

• Guide architecture and implementation discussions, helping the team make sound tradeoffs across reliability, availability, data model quality, and developer experience.

• Partner with cross-functional stakeholders across engineering, product, finance, customer service, and go-to-market teams to coordinate changes in revenue-impacting systems with care and clarity.

• Establish incident management practices, rollout safeguards, and operational standards for systems handling customer-facing and financially critical workflows.

What you’ll bring

• Experience managing product, platform, or development teams and building values-aligned environments where team members can grow and deliver meaningful results.

• Strong technical judgment across architecture, system design, and pragmatic delivery for complex integrations and business-critical workflows.

• Experience working on purchasing, billing, provisioning, subscription, commerce, or other revenue-impacting systems.

• Knowledge of observability-first architectures, including tools such as Prometheus, Grafana, and modern incident management tooling.

• Experience defining service level indicators and targets, writing runbooks, and coordinating incident management in operationally rigorous environments.

• Strong collaboration and written communication skills in asynchronous, handbook-first teams that work across engineering, product, finance, customer service, and go-to-market functions.

• Ability to translate complex technical and product issues into clear, actionable language for both technical and non-technical audiences.

About GitLab

The Fulfillment team builds and operates the infrastructure behind GitLab's purchasing workflows, and we partner closely with sales, finance, information technology, and support to deliver secure, reliable buyer experiences. Within the broader Monetization section, we focus on the systems and integrations that connect billing, provisioning, subscriptions, and usage across multiple platforms. We work asynchronously across regions with a strong emphasis on planning, retrospectives, operational own