Senior Support Engineer

Elastic is hiring a Senior Support Engineer in Bangalore.

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organization

Requirements

• 7+ years of experience in technical support, system administration or related customer-facing role

• A technical background in systems administration, Network Engineering, Software Engineering, etc

• Strong verbal and written communication skills in English

• A customer-oriented focus

• Good understanding of cloud-native and container-based technologies

• Cloud technologies such as AWS, GCP, Azure and frameworks such as Kubernetes and Docker

• Understand the Product Lifecycle and future direction for the supported products or product line

• Strong understanding of cloud-native and container-based distributed systems like Kubernetes

• Advanced level of hands-on generalist experience at: Java (e.g. JVMS & components), Operational Systems (e.g. Linux and Windows), Networks (e.g. LDAP, Load Balancers, Proxies, SSL);

• Experience with APIs and REST calls;

• Experience with web/application servers (e.g. Tomcat, Apache, IIS, NGINX, Jboss);

• Advanced troubleshooting skills in web technology systems (e.g. HTML, CSS, Javascript)

• Experience with SSO, SAML, Active Directory, etc;

Preferred qualifications

• Knowledge of databases or search software technologies

• Experience with SaaS and/or Distributed systems

• You are a Team player; the ability to work in a fast-paced environment with a positive and adaptable approach

• Proven strong technical understanding of software products

• Collaboration with Developer teams on escalation issues

• Curiosity is key! You have already researched our products and possibly downloaded our stack to test it out

• Networking

• Server Administration

• Wireshark or comparable packet analysis tool

• Exposure to scripting (Shell, Python, etc.)

• Experience with support tools and platforms like Salesforce, Zendesk and JIRA.

#LI-AS3 Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary

About Elastic

See the company's official careers page for full details, then apply using the button below.