Data Operations Specialist

Druva is hiring a Data Operations Specialist in Pune.

Druva is seeking an MSP Metering & Data Operations Manager to own the operational administration, data integrity, reporting, and forecasting capabilities supporting our global Managed Service Provider business. This role will serve as the operational owner of the m3ter metering platform and the data flows that underpin MSP consumption, billing, forecasting, and business performance reporting. The successful candidate will combine strong data-analysis skills with hands-on platform administration and business acumen. The primary objective is simple: ensure MSP consumption data is accurate, expla

Responsibilities

m3ter Platform Administration

• m3ter Platform Administration

Serve as the primary business administrator and subject-matter expert for the m3ter platform supporting Druva's MSP consumption model.

• Configure and maintain meters, products, pricing structures, account mappings, and related platform components.

• Monitor ingestion and processing of MSP consumption data and identify anomalies, failures, or unexpected results.

• Coordinate changes to metering logic as Druva introduces new products, SKUs, consumption models, partners, and commercial programs.

• Maintain appropriate documentation, controls, and operating procedures for m3ter administration.

• Partner with Finance, Deal Desk, Product, Engineering, RevOps, and MSP leadership to ensure metering logic accurately reflects commercial agreements.

Data Monitoring & Issue Resolution

• Proactively monitor MSP consumption and metering data for completeness, accuracy, and consistency.

• Identify discrepancies between source telemetry, m3ter, CRM, billing, and reporting systems.

• Diagnose data issues and determine whether root causes originate from source data, ingestion, mapping, transformation, metering configuration, or reporting logic.

• Coordinate resolution with Engineering, Finance, RevOps, BI, and other technical teams.

• Establish data-quality checks and exception reporting to identify issues before they affect billing or executive reporting.

• Maintain an issue log and drive recurring data problems through root-cause analysis and permanent remediation.

Consumption Analytics & Reporting

Requirements

• 5+ years of experience in data operations, revenue operations, business intelligence, financial operations, SaaS operations, or a related discipline.

• Strong experience working with consumption-based or usage-based SaaS business models.

• Experience administering or supporting metering, billing, subscription-management, or revenue platforms; m3ter experience strongly preferred.

• Strong SQL and data-analysis skills.

• Experience building and maintaining dashboards using modern BI/reporting platforms.

• Demonstrated ability to troubleshoot complex data flows across multiple systems.

• Strong understanding of SaaS metrics including ARR, consumption, expansion, contraction, churn, and forecasting.

• Ability to communicate technical data issues clearly to business and executive stakeholders.

• Strong attention to detail combined with the ability to understand the commercial implications behind the data.

Preferred qualifications

• MSP, MSSP, cloud services, data protection, or cybersecurity experience.

• Usage-based billing or consumption-based pricing experience.

• Experience integrating CRM, billing, telemetry, and financial systems.

• Familiarity with APIs and modern data pipelines.

• Experience developing automated data-quality and exception-monitoring processes.

• Experience supporting global businesses with multiple currencies, pricing structures, products, and partner models.

What Success Looks Like

Within the first 6–12 months, this person should become the single trusted operational owner for MSP metering and consumption intelligence. MSP leadership should be able to answer three questions quickly and confidently:

What are our MSPs consuming?

Is the data correct?

What does it tell us about where the business will land?

The role should progressively move Druva's MSP organization from manual reconciliation and retrospective reporting toward automated monitoring, proactive issue detection, and consumption-driven forecasting.

About Druva

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