Technical Consulting Engineer

Cisco is hiring a Technical Consulting Engineer in Bangalore.

Job Description

Responsibilities

• Provide advanced technical expertise and leadership in solving complex, high-impact customer issues
• Lead the creation, refinement, and delivery of technical documentation, training materials, and knowledge content
• Partner closely with Engineering and Product teams to address systemic product issues and influence roadmap decisions
• Guide and mentor junior engineers, fostering technical growth and team development
• Submit and manage effective escalations, coach others on how to engage with Engineering and Product teams
• Utilize advanced software skills to configure, troubleshoot, or automate ThousandEyes product workflow
• Drive serviceability, usability, and product improvement efforts through customer feedback and technical insights
• Represent the support function in cross-functional meetings and customer engagements
• Contribute proactively to digital transformation by creating scripts, automation tools, and reusable assets
• Promote ThousandEyes' culture of collaboration, innovation, and technical excellence
• Timely interaction with customers and internal teams requesting support via online-chat, email and phone
• Active participation in 24x7 Support Coverage model

Requirements

• A standout "customer first" attitude
• Bachelor’s degree in Computer Science, or a related field (or equivalent experience)
• 4-7 + years of experience in a technical support, engineering, or related customer-facing role
• Specialist-level certifications (e.g. CCNP) or equivalent advance technical credentials preferred
• Experience with Cloud/SaaS software products is highly desirable
• Familiar with core networking principles - TCP/IP, DNS, web technologies, proxies and VoIP
• Working knowledge of virtualization technology - containers, virtualBox, VMware, HyperV, Xen
• Working knowledge in security - authentication, permissions, SSO
• Knowledge of one computer languages and programming (Java, Python, XML, RESTAPI) frameworks desirable
• Experience with the administration of Linux based Operations Systems a plus
• Experience in technical writing is a plus
• Ability to prioritize & complete tasks in a timely fashion
• Ability to communicate clearly and concisely to technical and non-technical users
• Proven troubleshooting and problem-solving skills
• Expert in one or more technical domains; broad knowledge across ThousandEyes and networking technologies
• Proficient in automation, programmability, orchestration, virtualization, and/or security

About Cisco

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the "network," which is now both public and private, has become a black box our customers cannot see or understand. Our Internet and cloud intelligence platform delivers the only collectively powered real-time view of the Inter