Technical Support Engineer

Adobe is hiring a Technical Support Engineer in India.

Acrobat Solutions Specialist (Tech Sales Focus)

Responsibilities

Customer Engagement & Sales Influence

• Understand customer workflows and position the right Adobe Acrobat solutions to maximize value and adoption.
• Identify upselling opportunities (e.g., feature upgrades, plan optimizations, or new product recommendations) based on customer needs and usage trends.
• Communicate product benefits clearly to influence buying decisions and drive long-term customer retention.
• Guide customers through Acrobat workflows, best practices, and new feature enhancements to ensure platform stickiness.

Technical Support & Solutioning

• Deliver a high-quality first-contact experience by resolving technical and non-technical customer issues across voice and chat.
• Troubleshoot across Windows and Mac systems to support Acrobat products efficiently.
• Collaborate with product teams by reporting top issues, product gaps, and customer pain points.
• Provide accurate documentation of all interactions to maintain seamless customer history.

Customer Success & Relationship Management

• Demonstrate accountability by following through on cases and ensuring timely resolution.
• Interpret customer sentiment and turn challenging interactions into positive outcomes.
• Educate customers on best workflows, integrations, and value-driven use cases.
• Build trust and rapport with global customers through professional and proactive communication.

Business Intelligence & Insights

About Adobe

We are looking for a high-impact Acrobat Solutions Specialist who can combine strong technical knowledge with a customer-centric sales approach. This role requires someone who understands Adobe’s Acro & Web ecosystem, can troubleshoot effectively, and can confidently position product value to drive customer adoption, retention, and revenue growth. Key Skills & Qualifications