Technical Support Engineer

Adobe is hiring a Technical Support Engineer in India.

Video Solutions Specialist (Tech Sales Focus)

Responsibilities

Customer Engagement & Sales Influence

• Understand customer workflows and position the right Adobe Video solutions to maximize value and adoption.
• Identify upselling opportunities (e.g., feature upgrades, plan optimizations, or new product recommendations) based on customer needs and usage trends.
• Communicate product benefits clearly to influence buying decisions and drive long-term customer retention.
• Guide customers through video workflows, best practices, and new feature enhancements to ensure platform stickiness.

Technical Support & Solutioning

• Deliver a high-quality first-contact experience by resolving technical and non-technical customer issues across voice and chat.
• Troubleshoot across Windows and Mac systems to support Video products efficiently.
• Collaborate with product teams by reporting top issues, product gaps, and customer pain points.
• Provide accurate documentation of all interactions to maintain seamless customer history.

Customer Success & Relationship Management

• Demonstrate accountability by following through on cases and ensuring timely resolution.
• Interpret customer sentiment and turn challenging interactions into positive outcomes.
• Educate customers on best workflows, integrations, and value-driven use cases.
• Build trust and rapport with global customers through professional and proactive communication.

Business Intelligence & Insights

About Adobe

We are looking for a high-impact Video Solutions Specialist who can combine strong technical knowledge with a customer-centric sales approach. This role requires someone who understands Adobe’s Video ecosystem, can troubleshoot effectively, and can confidently position product value to drive customer adoption, retention, and revenue growth. Key Skills & Qualifications