Manager, Customer Engineering

Adobe is hiring a Manager, Customer Engineering in Noida.

Responsibilities

• Direct management responsibilities for all designated resources, team objectives, morale and culture
• Motivate the team to deliver world-class customer experiences across multiple channels
• Setting quarterly individual goals and providing ongoing performance feedback
• Evaluate measurement criteria to identify trends and drive improvements in organizational performance, including customer satisfaction, operating efficiency, and product quality
• Working cross-functionally to find opportunities to collaborate on process improvement, customer engagements, customer concerns and local business objectives
• Engaging in support of key accounts and escalation management
• Build relationships with teams across the organization
• Provide excellence in communication with customers across cases, public forums, and social media
• Typically supervises small teams of professional and/or support individual contributors
• Typically interacts with team members to influence cooperation across the team
• Receives direction regarding objectives and the process to achieve them. Provides direction within the established policy/procedure
• Works on issues where analysis of situation or data requires review of relevant factors; exercises judgment within defined procedures and policies to figure out appropriate actions
• May represent the assigned CE team in special projects, which may include new products/services or line extension launches, operational excellence and continuous improvement for CE operations, new technologies and tools to support optimal CE team performance, etc.
• Adept in reporting, data analysis , coaching and feedback and drive performance and or improvement plans / performance management
• Prepare and conduct business reviews

The Opportunity

About Adobe

At Adobe, we're changing the world. How? We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day-and we're the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delive